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OrgSpan is in the news! 

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May 14, 2014 - It's official today!  Interactive Intelligence has finalized the OrgSpan, Inc. acquisition.

Read more about the details of the acquisition in the Interactive Intelligence press release on April 21, 2014

 

April 21, 2014 - Interactive Intelligence signs letter of intent to acquire OrgSpan

Customer experience solutions provider Interactive Intelligence has been both an innovator and aggressive in expanding its portfolio of cloud-based customer capabilities. The company has announced another step in providing its customers comprehensive next generation capabilities with the signing of a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions.....Read more


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OrgSpan Connect

Empowering and Connecting Enterprise Organizations

The workforce of today is changing rapidly. Employees demand effective tools to accomplish objectives and a better sense of corporate community. Deliver detailed, up-to-date employee profile and contact information across your company. Search by skill, explore the organizational hierarchy, and synchronize data across enterprise systems. Cloud-based and accessible on any mobile device or web browser, OrgSpan Connect is available anywhere, anytime to your employees.

  • Easily configure employee profiles to match your business needs
  • Simple setup and configuration
  • Highly configurable synchronization with Active Directory, HR, and other enterprise systems ensures data is up-to-date and consistent
  • Enterprise-class availability and security
  • Native clients for iPhone, iPad, Android, Windows 8, and web browsers

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OrgSpan Connect CIC

Connecting Support Groups to their Organizations

Embed OrgSpan Connect into the Interactive Intelligence Customer Interaction Center (CIC) to combine the organizational knowledge of OrgSpan Connect with the communications power of CIC.

Features

  • Search, find, and contact people throughout your organization from within the Interactive Intelligence CIC client
  • Cloud-based OrgSpan requires no new CIC installation or upgrades for users
  • Supports Interactive Intelligence CIC 3.0+

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OrgSpan Select

Enhanced customer service through Customer Choice Routing (CCR) Technology 

Customer satisfaction and agent efficiency are two factors that can immediately improve your customer service.  OrgSpan Select is the most comprehensive Customer Choice Routing (CCR) Technology available.  This solution is designed to assist customers to both search and locate the agent best qualified to assist them.  When you  implement CCR Technology, you will immediately differentiate your company from the competition by giving your customers the experience they demand in today's social environment.

  • Fully configurable to match the needs of your customers and your organization
  • Simple widget embeds in your existing support website
  • No agent training or changes to your CIC environment are required
  • Supports Interactive Intelligence CIC 3.0+

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OrgSpan Bridge

Enterprise Sync through On-premise Configurable Integration 
OrgSpan Bridge is an enterprise-class synchronization service that operates within your data center and synchronizes your enterprise systems with OrgSpan's cloud-based products. 

Bridge is included with OrgSpan Connect and OrgSpan Select.

Bridge Connectors:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Interactive Intelligence Customer Interaction Center (CIC)
  • HR, payroll and HCM Systems (UltiPro, Workday, etc.)
  • Many more in development...